Does your voicemail trombone solution make you sing?

It’s been well over a year since the EU issued new roaming regulations which stated that subscribers roaming within the EU can no longer be charged for voicemail deposits.

So, is your solution doing what it should, or has your voicemail call trombone solution hit a flat note?

The optimal voicemail trombone solution needs to:
•  Support all roamer segments, such
    as prepaid, postpaid, VPN and
    MultiSIM
•  Be independent of the VPMN type
   or vendor
•  Handle all other service interactions
   and support conditional
    call forwarding
•  Reach the voicemail system will all
   required information, such as
   MSISDN, CLI and forwarding
   information
•  Support network dynamics as well
   as handle new services and new
   roamer segments
•  Increase revenue, while at the
   same time improve the caller’s
   experience

If your solution is not able to do all the above, contact Starhome to learn how our patented Optimal Voicemail Deposit™ solution can!

  Micro-segmentation is big!

Bill shock is on the increase and the mounting use of data-hungry devices is the cause of it all – a good thing right? Well, not if you happen to work in a call center and are the target of an angry subscriber with a bad case of bill shock. Furthermore, bill shock creates bad publicity for operators, even when massive reductions are made to a subscriber’s bill. It isn’t good news for anyone!

The problem here is that operators are left facing a double challenge; to get their subscribers to use data while roaming, as this represents a substantial amount of income while, at the same, time avoiding bill shock. It isn’t impossible. The right mobile marketing campaigns can not only make bill shock a thing of the past, but also increase operator revenues.

Fortunately for mobile network operators, the development of new technology has influenced the evolution of traditional SMS campaigns over the last few years. Micro-segmented campaigns are now possible and definitely the right way to go, as they are able to target individuals based on their personal usage, mobile lifestyle and roaming habits pulled from their subscriber profile. Operators can then offer an array of relevant information about spending habits and can also offer attractive data packages, specifically suited to each subscriber.

The good news is that we not only have a solution to tackle bill shock, we have a merged solution of two powerful tools. Sparx, our state-of-the-art roaming communication tool includes multi-triggers plus real-time and dynamic events.

The solution creates micro-segmentation campaigns based on the operator’s business rules and includes multi-campaign types such as:

•  Information
•  Tariff
•  Roaming Control
•  Promotion
•  Cross media system, delivers   
    SMS, MMS, Email, Voice, Web

Combined with our Roaming Control solution, Sparx creates one cost-effective, innovative tool to manage roaming packages and subscribers’ usage. Sparx’s ability to micro-segment will not only enhance mobile operators’ roaming offering and communication, but will also generate revenues from third party organizations. The complete solution serves both operators’ and roamers’ existing and future needs.

The evolution of SMS has come a long way since the simple Welcome/ Bon Voyage SMS. So, where are you in the SMS evolution chain?



Contact us and we’ll show you how you can fast-forward your marketing campaign tool to a state of the art solution. Sparx will for sure give your roamers a shock, but of the good kind!

  New online product documentation available on our Customer Portal!

This month saw the launch of our new online documentation page on the Customer Portal. The new online facility offers the latest product-related documentation and also provides our customers with secure self-service access to a repository of important generic technical documentation specific to their services.

Available documentation includes:
•  IntelliGate architecture, hardware,
   and configuration

•  Service-specific service description,
   architecture, configuration,
   parameters, alarms, and logs
•  Backup and redundancy

Documents can be downloaded as PDFs. New users will be issued with a user name and password by our GSOC for easy access to the site. To start the ball rolling, click here to enter the site, click new user and complete the form.

The portal is updated weekly, so our customers can be sure they are always accessing the latest documentation.

Contact us to find out more.